info@accesscarecentre.com.au

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Privacy and Dignity Policy & Procedure

3.1. Purpose

The aim of this policy & procedure is that each participant accesses supports that respect and protect their dignity and right to privacy.

3.2. Scope

This document applies to:

  • All Access Care Centre staff and workers, whether permanent or casual, contractors, volunteers, or business partners.
  • All participants and their families

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3.3. Definitions

Word/Term

Definition

Worker

  • All Access Care Centre staff and workers, whether permanent or casual, contractors, volunteers, or business partners.
  • A person who participates in services that have direct contact with participants as part of their normal duties.

Personal information

  • Personal information including name, date of birth, address, phone number etc.

3.4. Relevant Documents, Legislations, regulations, and standards

  • National Disability Insurance Scheme (Quality Indicators) Guidelines 2020
  • National Disability Insurance Scheme Act 2013
  • National Disability Strategy 2010-2020
  • United Nations Convention on the Rights of Persons with Disabilities
  • United Nations Universal Declaration of Human Rights
  • Privacy Act 1988
  • Freedom of Information Act 1982
  • Participant Information Consent Form
  • Privacy & Confidentiality Agreement
  • Complaint Report Form

3.5. Policy & Procedure

3.5.1. Privacy and Confidentiality Policy

  • Access Care Centre is committed to providing quality services and respecting participants’ rights. Participants’ right to privacy and confidentiality will be recognised, respected and protected in all aspects.
  • At Access Care Centre, all information will be handled based on the NDIS Quality and Safeguarding Framework.
  • Consistent processes and practices are in place that respects and protects the personal privacy and confidentiality of each participant.
  • Access Care Centre ensures that all confidential documents are handled safely in our operations.
  • Access Care Centre will not disclose any confidential information to any persons who are not employed by Access Care Centre or participant unless consent has been obtained.
  • Access Care Centre will not take any interest in the review of confidential and sensitive documents of the company.
  • Access Care Centre is committed to maintaining the confidentiality of medical results
  • Access Care Centre will not disclose, copy, release, sell, alter, or destroy any confidential information, either electronic or paper-based unless there is management approval.
  • Access Care Centre is committed to protecting the privacy of participants and workers.

3.5.2. Worker’s responsibilities

All workers will complete Privacy & Confidentiality Agreement to ensure the confidentiality requirements are understood and adhered to.

  • Workers will not disclose any confidential information to any persons who are not employed by Access Care Centre or participant unless consent has been obtained. Privacy & Confidentiality Information includes but is not limited to:
  • a. Participant personal information, and medical examination results
  • b. Workers, Contractors and Volunteers
  • c. Business information such as financial records, reports, memos, contracts, computer programs and technology
  • d. Company processes and operations
  • e. Company intellectual property
  • g. Any other information regarding company activities that can have a detrimental impact on the company. opyright

3.5.3. Management team responsibilities

All inquiries or complaints about privacy and confidentiality should be directed to the Managing Director and Complaint Report Form to be completed.

In case Access Care Centre identifies that there is a breach of information or unauthorised access to the information of participants, will take measures to reduce the chance of harm to people. In these cases, the Australian Information Commissioner might be involved.

It is the participant’s right to choose if they want to be involved in an NDIS audit.

Each participant understands and agrees to what personal information will be collected and why, including recorded material in audio and/or visual format through Participant Handbook, Participant Intake, and Initial Assessment and Support Plan.

The documents will be handled in a way that:

  • No record will be lost, modified, or disclosed unauthorised
  • Any access to the documents will be provided in a way that doesn’t breach the disclosure of the records

No sale or payment will be tolerated by any member of Access Care Centre for personal information disclosure.

Not all information will be collected unless:

  • It is required for service provision
  • It will be handled securely in the database of Access Care Centre.

The following criteria apply to any personal information disclosed to a third party:

  • Personal consent using Participant Information Consent Form is provided by the participant
  • We are authorised to provide all that information by law